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FAQ

How do I return an item(s)?

Please click here to review our return policy.

What should I do if I receive the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. email us on buy@mallofabuja.com.ng or call 0703 1646 337

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank).

I haven’t received my order, how do I check my order status?

Please check your order tracking here. After the estimated time of delivery please email buy@mallofabuja.com.ng  or call us on 07031646337

I can’t find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by tracking here, or emailing us after the estimated time of delivery. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

How long does it take to deliver my order?

Our standard delivery period is 24 hours for orders within Abuja made before 12 pm on that day and 2 to 3 days for places outside Abuja.

What are available payment options?

  1. Online payment with your Mastercard, Visa, Verve and Interswith debit Cards
  2. Pay on delivery by cash or POS

Can I get same day delivery?

Same day delivery is available for orders made before 12 noon in Abuja.

How much is my shipping charge?

Shipping in Abuja is N 1,000 flat, while charges for places outside are displayed on our ‘Delivery information” page. Shipping cost remains the same irrespective of the volume or quantity ordered anywhere in Nigeria. Orders above N50,000.00 are eligible for free delivery. Just select the free delivery option at checkout.

I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent to you and provide us with the requested information in order to continue processing your order.

Is it safe to use my credit card on your site?

Yes. None of your card details go through MallofAbuja.com.ng, as payment transactions are handled by a third party, Paystack which places very high premium on security. Please click here to visit their website.

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by clicking on the “unsubscribe” button or by emailing buy@mallofabuja.com.ng.

My email address has changed, how do I update this information?

If you had previously created an account with us please click here to change your email address. Otherwise please register here to create a new account with your new email address.